Skip to main content
About Us » Employee Benefits and Risk Management » Medical Benefits

Medical Benefits

Anthem Blue Cross
Member Services/Customer Service:
(800) 825-5541

Customer Support Website:
www.anthem.com/ca/sisc

Mailing Address:
PO Box 60007
Los Angeles, CA 90060
1. How do I get a new insurance card?
  • Call Member Services at 1-800-825-5541 to request that a new insurance card be mailed. If it is time sensitive, they can also show you how to print out a temporary insurance card.
      or
      or scan this QR Code to download the Sydney Mobile Health App:
qr code
2. How do I add a dependent child?  
  • If outside of Open Enrollment, you must provide proof of a Qualifying Event* within the last 30 days (*see question #6 for a definition of Qualifying Event).
  • Download and complete the "dependent changes" section on the Membership Change Form
  • Provide a copy of your child's birth certificate 
  • Return to Risk Manager
  • The coverage will be effective on the first of the month in the month after the Qualifying Event took place (for example: if you had a Qualifying Event on July 17th, the coverage would begin on August 1st)
 
3. How do I add a dependent spouse?
  • If outside of Open Enrollment, you must provide proof of a Qualifying Event* within the last 30 days (*see question #6 for a definition of Qualifying Event).
  • Download and complete the "dependent changes" section on the Membership Change Form
  • Provide a copy of your marriage certificate if you are newly married and tax season has not occurred since you've been married
  • Provide a copy of the front sheet of your most recently filed federal taxes 
  • Return to Risk manager
  • The coverage will be effective on the first of the month in the month after the Qualifying Event took place (for example: if you had a Qualifying Event on July 17th, the coverage would begin on August 1st).
 
4. How do I terminate a dependent child or spouse?
  • Download and complete the "dependent changes" section Membership Change Form
  • Provide proof of a Qualifying Event within the past 30 days
  • Return to Risk Manager
  • The coverage will be canceled on the first of the month in the month after the Qualifying Event took place (for example: if you had a Qualifying Event on July 17th, the coverage would be terminated on August 1st).
 
5. What is a Qualifying Event?
  • SISC requires proof of a Qualifying Event within 30 days to add or drop dependents outside of Open Enrollment.  Some common Qualifying Events include loss of other coverage, eligibility for other new coverage, death, marriage, divorce, birth, adoption, etc.  Documents proving the qualifying event must include the effective date and names of dependents.
 
6. How do I file a claim to get reimbursed from Anthem?
  • Download and complete  Member Claim Form  mail it to Anthem
  • If you have questions or need assistance, call Member Services at 1-800-825-5541
 
7. How do I change my name?  Or my dependent's name?
  • Contact Risk Manager.                                                 
 
8.  How do I change my address?  
  • Login to your employee portal to make changes to your address: Employee Portal. Risk Manager will then send the information to SISC.
 
9. How do I find an Anthem PPO medical provider (in network)? 
  • Please review this form for instructions on how to find a PPO provider.
 
FOR QUESTIONS OR TO RETURN COMPLETED FORMS & SUPPORTING DOCUMENTS TO THE RISK MANAGER CONTACT 
Kimberly Larkin
Email: [email protected]
Phone: (707) 472-5014
Mail/Drop-off: 511 S. Orchard Ave, Ukiah, CA 95482